Key Responsibilities:

• Act as the primary point of contact for clients, ensuring their satisfaction and long-term success.
• Build and maintain strong client relationships to promote retention and loyalty.
• Monitor client engagement and product adoption, identifying opportunities to improve their experience.
• Collaborate with internal departments (Sales, Product, and Support) to resolve client issues and enhance service delivery.
• Utilize CRM tools (e.g., Salesforce, HubSpot) to manage client communication and track performance data.
• Provide regular performance reports and updates, aligning with client business goals.
• Identify upsell and cross-sell opportunities to help clients gain maximum value from our services.
• Conduct periodic business reviews and strategy discussions with clients.

Requirements:

• 2–3 years of experience in a SaaS environment, preferably with US-based clients.
• Strong communication skills in English (both written and verbal).
• Hands-on experience with CRM platforms like HubSpot, Salesforce, or similar.
• Excellent problem-solving abilities and strategic thinking.
• Strong interpersonal skills and the ability to build rapport both internally and externally.
• Bachelor’s degree in business, Communications, or a related field (preferred).
• Prior experience working with US-based organizations is a strong plus.

Why Join Software Finder?

• Be part of a passionate team dedicated to helping businesses find the right software solutions.
• Work alongside leading experts in the SaaS industry.
• Grow your career in a fast-paced, innovative environment.
• Enjoy a supportive and collaborative work culture that values client success and employee development.