Client Success Executive
Join Software Finder as a Customer Success Specialist! Drive customer success, shape SaaS experiences, work fully remote in a fast-growing, and innovative environment.
Customer Success Executive
Location: US (Remote)
Salary: USD 60,000 to 80,000 base + OTE
About the Role:
Software Finder is looking for a Customer Success Executive to ensure our customers achieve maximum value from day one. You will guide new customers through onboarding, provide ongoing support, and build strong relationships to drive satisfaction, retention, and growth.
Key Responsibilities:
Customer Onboarding
Guide new customers through a seamless onboarding process, ensuring they are set up for success.
Conduct product demonstrations and training sessions to help customers utilize our software effectively. Leverage automations, videos, email, in-app support for scale.
Maintain onboarding materials, including user guides, tutorials, and webinars.
Customer Success Management
Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships.
Monitor customer usage and engagement, proactively addressing issues and providing support.
Own and manage a portfolio of client accounts, including contract lifecycle management, renewal planning, CRM forecasting, and revenue tracking. Develop and execute account expansion strategies aligned with client goals and outcomes, identifying growth opportunities within the existing book of business.
Customer Support & Problem Resolution
Respond to customer inquiries promptly and professionally, providing solutions and guidance.
Collaborate with Business Development, Product, Client Fulfillment, and Support teams to resolve challenges and enhance the customer experience.
Lead the Voice of Customer program by systematically capturing, analyzing, and synthesizing customer feedback. Translate insights into actionable recommendations, ensure cross-functional alignment with Product and internal stakeholders, and close the feedback loop by communicating updates and outcomes back to customers.
Retention & Advocacy
Monitor customer success metrics, including churn rates and health scores, and develop strategies to retain at-risk accounts.
Deliver exceptional service to foster customer loyalty and satisfaction.
Encourage satisfied customers to become advocates through case studies, testimonials, and referrals.
Own and manage a defined book of business, including CRM forecasting, renewal planning, contract lifecycle coordination, and revenue tracking. Identify, develop, and execute expansion strategies aligned with client objectives to drive long-term account growth and value realization.
Qualifications:
Experience supporting Marketing, Demand Generation, Growth, or Revenue teams in B2B environments, with the ability to understand how customers drive (or funnel callouts of MQL, SQL, etc) pipeline, revenue, and ROI from marketing
Minimum 4-5 years’ experience in a customer-facing role, preferably in SaaS, focusing on onboarding and customer success.
Demonstrated ownership mindset over a book of business, with accountability for retention, expansion, and customer outcomes.
Strong understanding of SaaS products and customer success best practices.
Excellent verbal and written communication skills, able to convey complex information clearly.
Proactive problem-solving mindset with a customer-centric approach.
Comfortable using CRM systems, customer success platforms, and other relevant tools.
Collaborative team player with strong organizational and time-management skills.
- Department
- Client Advocacy
- Locations
- Spokane, WA
- Remote status
- Fully Remote
About Software Finder
Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.
With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.