Shift Timings: 5:00PM - 2:00AM

Join us as an IT Executive at Software Finder, where you'll play a critical role in keeping our technology infrastructure running smoothly, supporting our development teams, and ensuring uninterrupted tech services across the organization.

About the Role

The IT Executive is responsible for day-to-day technical support, maintenance of IT systems, and ensuring the smooth operation of hardware and software resources. This role supports end-users, resolves technical issues, maintains IT assets, and assists senior IT staff in infrastructure, security, and system administration tasks.

Key Responsibilities

Technical Support & Helpdesk

• Provide first-level technical support for hardware, software, and network-related issues.

• Respond to user support requests and resolve issues within defined SLAs.

• Troubleshoot desktops, laptops, printers, and peripheral devices.

• Escalate complex issues to senior IT staff when required.

• Maintain support ticket records and issue resolution logs.

System Administration Support

• Assist in managing user accounts, permissions, and access rights.

• Support software installation, configuration, and updates.

• Assist with server monitoring and basic system health checks.

• Support backup monitoring and verification.

Hardware & Asset Management

• Install and configure desktops, laptops, and IT equipment.

• Maintain inventory of hardware and software assets.

• Track asset allocation and lifecycle management.

• Coordinate hardware repairs and replacements.

Network Support

• Monitor network connectivity and performance.

• Troubleshoot LAN and Wi-Fi connectivity issues.

• Support configuration of basic network devices under supervision.

Software Deployment & Maintenance

• Install, upgrade, and troubleshoot business applications.

• Support software licensing management.

• Assist in deployment of development tools and productivity software.

User Onboarding & Offboarding

• Prepare systems and configure accounts, devices, and access rights for new employees.

• Recover assets and revoke access during employee offboarding.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 1 to 3 years of IT support or system administration experience. Fresh graduates with strong technical knowledge are encouraged to apply.

• Proficiency in Windows operating systems and Microsoft 365 administration.

• Solid understanding of basic networking concepts, Active Directory, and endpoint security tools.

• Hands-on experience with hardware troubleshooting, printer support, and remote support tools.

• Exposure to Microsoft Azure, Microsoft 365 Admin Center, IT ticketing systems, virtualization concepts, or backup solutions is preferred.

• Microsoft Fundamentals certification (AZ-900 or MS-900) is an advantage.