About the Role

We are looking for a Revenue Operations Manager to own and scale the end-to-end lead delivery and revenue optimization function. This role sits at the intersection of operations, quality assurance, and vendor management, ensuring that high-quality, well-qualified leads are delivered to the right partners in a timely and efficient manner.

You will play a critical role in improving lead accuracy, reducing refund rates, strengthening vendor relationships, and driving operational efficiency through data, process discipline, and technology enablement. This is a highly cross-functional role requiring strong ownership, analytical thinking, and the ability to work closely with SDR, QA, and growth teams.

Key Responsibilities

Lead Submission & Vendor Management

• Manage and develop the remote Lead Delivery and Revenue Optimization team, setting clear KPIs, workflows, and escalation protocols.

• Oversee the accurate, timely delivery of qualified leads to vendors in line with their Ideal Customer Profiles (ICPs).

• Prioritize high-quality leads for priority vendors, balancing volume targets with quality thresholds.

• Conduct regular vendor performance reviews and QBRs to surface trends, risks, and growth opportunities.

• Facilitate daily stand-ups, CRM hygiene, and cross functional communication.

Quality Assurance & Refund Analysis

• Own the refund and rejection analysis process — investigate root causes across all five inbound/outbound channels (Email, SMS, Online Adverts, Whitepaper, Partner-generated leads).

• Differentiate between SDR qualification errors, QA errors, campaign-targeting misalignment, and partner-profile drift; route corrective actions to the right owner.

• Maintain a refund dashboard that tracks refund rates by channel, vendor, and lead type (voice-qualified vs. non-voice).

• Translate refund insights into actionable recalibration briefs for CF Managers, QA Manager, and Lead Gen teams.

Tech Enablement

• Proficient with CRM platforms ( HubSpot and AirTable) and BI/reporting tools (Excel and Power BI).

• Improve and optimize integrations between CRMs to reduce workloads

• Advocacy for enabling Automations and AI to improve operational efficiency.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA is a plus).

• 5+ years of experience in operations, revenue operations, lead management, or customer success/SDR operations roles.

• Proven experience managing teams with KPI ownership.

• Strong understanding of lead lifecycle management, CRM systems, and funnel optimization.

• Hands-on experience with HubSpot, Airtable, Excel, and Power BI (or similar BI tools).

• Strong analytical mindset with experience in root cause analysis and operational reporting.

• Experience working with vendors, partners, or B2B lead distribution models.

• Excellent stakeholder management and communication skills across technical and non-technical teams.

• Ability to balance strategic oversight with hands-on operational execution.

• Exposure to automation tools, workflow optimization, or AI-enabled operations is a strong plus.